Refund Policies

Returns

We will only accept refund if we gave you defected item(s). As for exchange, we will only accept if we gave you the wrong items from what you ordered.You have 10 day to return your order under our 10 day period policy.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at guzelklhq@gmail.com or Whatsapp us at 0187643211

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at guzelklhq@gmail.com and send your item to:

Guzel KL Empire

Company Full Address : B32-03 APEX TOWER, CYBERSQUARE, SOHO,
JALAN TEKNOKRAT 7, CYBER 5 63000, CYBERJAYA,
SELANGOR.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to :

No 8 Jalan 4/9B Seksyen 4 Bandar Baru Bangi 43650 Selangor

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.